How can we help?
Use the Oxiom support hub to find product guidance, resolve common issues, and reach the right team for your environment.
Documentation
Find implementation guides, API references, and operational best practices.
Browse documentation →Contact Support
Open a conversation for product issues, rollout help, or enterprise account questions.
Contact our team →Self-service resources
Help your AP team solve routine questions faster with curated onboarding, product, and troubleshooting resources.
Support channels
Email support
support@oxiom.ai
Best for technical questions and ticket details.
Response target: within 1 business day
Enterprise support line
+1 (555) 014-9028
Use for urgent production-impacting issues and executive escalations.
Critical response target: within 1 hour
Support tiers and service levels
Standard
Included for all Oxiom Invoice Processing customers.
Business-hours support with a 1 business day response target for normal-priority tickets and best-effort same-day triage for urgent blockers.
Enterprise
For customers with premium support and expanded governance needs.
Priority routing, named contacts, proactive service reviews, and 24/7 response coverage for business-critical incidents with formal SLA management.
Trust, legal, and compliance resources
Review how Oxiom approaches security, privacy, data processing, and regulatory alignment before procurement or legal review.
Need to open a support ticket?
Use the contact page to route product issues, onboarding requests, enterprise escalations, or procurement follow-up to the right team.
Go to contact and ticket options